High turnover is like having a tapeworm. No matter how many new people the organization hires, they never grow. Here are a few of the less obvious costs: Training costs Think about […]
Welcome to my blog. I have been a manager for fifteen years, and for the past five years I have been leading teams of 500 people or more as a director and VP for large growth companies. I share my leadership journey and thoughts here with the hopes of helping and inspiring other leaders.
You cannot have happy customers without happy associates.The real value in a company is created at the interface between the associate and the customer. Here are some best practices for creating and […]