The Internet Killed The Retail Star

There was another boring conference call and the managers were yappin' about the usual baloney. "Another day in retail paradise," Fred thought sarcastically as he half-listened from the behind the counter at his store. "I get paid to sell, not to listen to this jibber jabber." It wasn't until someone began discussing Fed's biggest and … Continue reading The Internet Killed The Retail Star

Demma’s Employee Engagement Curve: How managers can fight performance atrophy

I have a hypothesis that most employees naturally follow the below engagement curve. Without intervention from management, employees who begin in an enthusiastic honeymoon stage eventually slide into negative contribution and finally end their tenure as a bitter and disruptive veteran. All things naturally decay, and performance is no exception to this rule. It's the … Continue reading Demma’s Employee Engagement Curve: How managers can fight performance atrophy

Stop Reading Books, Start Reading Literature

I used to read a lot self help books. I figured I could learn how to manage myself and my direct reports better by reading, so I read books like Think and Grow Rich and Seven Habits of Highly Effective People and How to Win Friends and Influence People. I also read popular business books like Good … Continue reading Stop Reading Books, Start Reading Literature

How I Ended Up in Connecticut: Part 1

When I was 21, with just a few days left in college, I drove to Connecticut to interview with the Hartford/Windsor Marriott. Some recruiter found my resume and matched me with an open restaurant manager position. The recruiter did a good job coaching me on how to answer the interview questions and the Marriott hiring … Continue reading How I Ended Up in Connecticut: Part 1

Management Skills: Be Candid

Has your boss ever tried to hide criticism in a compliment? "You're doing great, but..." What about the old positive feedback, negative feedback, positive feedback sandwich? "Hey, Mark. Great job with the Morgan account. Next time, could you pay a little more attention to formatting? But again, you did a good job." Why can't bosses just … Continue reading Management Skills: Be Candid