Management Skills: Decision Making

"Let's get the burrito bowls again. You go first," I said to my wife. We were at Chipotle, a burrito bar restaurant for the millionth time. "Brown or white rice?" asked the burrito barista. "Ummm. ... ... No rice." My wife finally answered. "Black or pinto beans?" "I don't know. What do we normally get?" … Continue reading Management Skills: Decision Making

Just Joking: An introductory guide to a manager’s sense of humor

Having a good sense of humor is important for a manager. It shows the team you're a real person, and not just an order shouting robot. I think some managers are confused about what they can and cannot joke about with direct reports, peers and supervisors. Sure, most people can use their common sense to … Continue reading Just Joking: An introductory guide to a manager’s sense of humor

The Myth of the Millennial Job Changer

I read this article last week, another in a long list that talks about declining employee tenure. The article reminded me of dozens of articles I've read that peg the millennial generation (people born in the 1980s and 1990s) as perpetual job changers. I don't know where this dirty little rumor comes from, but when … Continue reading The Myth of the Millennial Job Changer

Of Personal Strategies, Deliberate and Emergent

How did I get to where I am now? To what extent can I plan the future of my career, or my life? These are some questions I asked myself this week after reading this profile on Clayton Christensen in the New Yorker. Christensen is a Harvard Business School professor who became famous as a … Continue reading Of Personal Strategies, Deliberate and Emergent

Results (Money) Are The Only Thing That Matters

When I was twenty-one I landed my first real management job as a restaurant manager at a Marriott. And when I first started this job, our food and beverage department was performing dreadfully on our key metric - Guest Satisfaction Survey Scores (GSS Scores). We were consistently last or in the bottom five out of … Continue reading Results (Money) Are The Only Thing That Matters