To me, hiring and developing an effective team is the most important part of a manager's job. Here are my five all time favorite interview questions: 1. If you could land a dream job, what would it be? Believe it or not, someone once told me "getting paid to watch Family Guy." Not quite the … Continue reading My Favorite Interview Questions
The Costs of Turnover
High turnover is like having a tapeworm. No matter how many new people the organization hires, they never grow. Here are a few of the less obvious costs: Training costs Think about the amount of attention a new person needs. New associates are a drain on the manager's most scarce resource, time. And think about … Continue reading The Costs of Turnover
Five Free Ways to Boost Associate Morale
You cannot have happy customers without happy associates.The real value in a company is created at the interface between the associate and the customer. Here are some best practices for creating and keeping happy associates. Listen The best way to learn what is on the minds of the associates is to listen to them. I … Continue reading Five Free Ways to Boost Associate Morale