Skip to content

John Demma Blog.com

  • About
  • Favorites
  • Books
  • Leadership
  • Life
  • LinkedIn
  • Twitter
  • Search
Leadership by John DemmaDec 5, 201011:00 amDecember 5, 2010

The Dark Side of Email

Email, text messaging, and social media messaging are some of the greatest technological innovations of our time.  But there is a dark side to these communication tools.  One that destroys time and creates trouble for the unscrupulous […]

Leadership by John DemmaNov 28, 20109:45 amNovember 28, 2010

Busy Work

Peter Drucker, one the most celebrated management minds of the twentieth century, applies the 80/20 rule to time management. Drucker says that managers spend 80% of their time on busy work, and only 20% of […]

Leadership by John DemmaNov 21, 20108:46 amNovember 21, 2010

Staying Power

Some ideas come and go while others have real staying power. One of my favorite business writers, Gary Hamel, compares the odds of developing a lasting innovation to the survival rates we see in nature. […]

Leadership by John DemmaNov 14, 201011:00 amNovember 10, 2010

Internal Customer Service

When you are a customer, how do you judge customer service?  Quality.  Value.  Speed.  Help with resolving your problems.  I like to think of associates as customers of the management team.  How would your direct […]

Leadership by John DemmaNov 8, 20107:30 pmNovember 10, 2010

My Favorite Interview Questions

To me, hiring and developing an effective team is the most important part of a manager’s job. Here are my five all time favorite interview questions: 1. If you could land a dream job, what […]

Leadership by John DemmaNov 8, 201010:47 amNovember 10, 2010

The Costs of Turnover

High turnover is like having a tapeworm.  No matter how many new people the organization hires, they never grow. Here are a few of the less obvious costs: Training costs Think about the amount of […]

Leadership by John DemmaOct 30, 20102:00 amNovember 10, 2010

Five Free Ways to Boost Associate Morale

You cannot have happy customers without happy associates.The real value in a company is created at the interface between the associate and the customer.  Here are some best practices for creating and keeping happy associates. […]

Posts navigation

Previous 1 … 12 13 14Next
Powered by WordPress.com.

Begin typing your search above and press return to search. Press Esc to cancel.