“Let’s get the burrito bowls again. You go first,” I said to my wife. We were at Chipotle, a burrito bar restaurant for the millionth time. “Brown or white rice?” asked the burrito barista. “Ummm. […]
Tag: Customer Service
My TV and the Future of Retail
Tragically, my television broke just days before the Super Bowl. Since we would not survive without a TV, we were forced into shopping for a fast replacement. Before we ventured out to old-fashioned retail stores, […]
Understanding Management
I’ve been called many names. “A good manager needs to be like the mayor,” I heard a top-level executive declare last week. The comparisons don’t end there. What makes management so hard to understand that […]
Remembering My First Leadership Lessons
I recently remembered a childhood experience from when I was nine or so. I used to ‘work’ with my grandfather during summer vacation. His name is Billy Stamboly, Gido to me, which is Arabic for […]
Can Managers Be Artists?
Eli Broad, famous billionaire and philanthropist said on “60 Minutes“ last week, “civilizations are not remembered by their business people or bankers or lawyers, they are remembered by the arts.” Can’t managers be artists too? The […]
The Best Boss I Know
I know a lot of bosses, but there is one woman who stands out as the best. Her team is tough and her business is stressful, yet she succeeds through strong leadership values we can […]
Management Skills: Focus on Success
During tough times work can feel like a lot of effort without a lot of results to show for it. As a manager, I’ve fallen victim to a seemingly common trap –– focusing on my […]
You Never Know
You’re a young entrepreneur who’s just inherited his father’s burgeoning business. Dad passed away just as the business was getting on its feet and this makes you doubly committed to success, yet cautious of the […]